Insight Research Manager

Hours: 36

Salary: Competitive

Location: Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 07/02/2023

Insight Research Manager

Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

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About the role

We have a very exciting opportunity as we are setting up a brand new team within the Insights function! The In House Research team will be set up from first principles, staffed and a new operating model put in place within Tesco. It is a role with Group accountability and focuses on the in-house research strategy and delivery of a broad work plan to support insight needs for Customer, Product, Channels, Strategy and monetisation of our panel capability through dunnhumby.

You will be responsible for

  • Delivering quantitative research projects and establishing research processes and guides for proposition research. Concept, design, trial and in market
  • Work with dunnhumby where appropriate to support propositions within our Insight Monetisation workstream, we use the vast quantity of operational and Clubcard attributed data available to augment understanding
  • Given the scale of operational data available, you will ensure we blend research and analytics appropriately
  • Setting up research projects, defining sampling strategy, targets, scripting and questionnaire design. You will set up test and control trials following propositional change in channels and support with recommended actions to improve trials to better achieve targets set - for brand, customer experience, customer growth and market share performance
  • Connect with research teams in other business areas (Tesco Bank, Mobile) and with UX Research in Technology to ensure the best possible customer understand comes to life within the business
  • Influence the changes we make to the Customer proposition and operations of our channels and touchpoints

You will need

  • Highly skilled in a range of research methods with experience turning research findings into proposition decisions
  • Strong ability to translate business strategy into a series of opportunities via robust insight.
  • Strong consulting skills to partner effectively with multiple agencies and colleagues
  • Retail and channel experience is desirable

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but aren’t limited to:

  • Annual bonus scheme 
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click here to read more about the benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

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