Operations Manager

An opportunity has arisen for an Operations Manager at our Dundee Colleague & Customer Engagement Centre. This is a full-time position working 36 hours per week over the following shift pattern:

• Monday to Friday: 14:30-23:00
• Saturday: Ops Manager Rota with any mid-week rota day off confirmed in advance
• Sunday: Named day off

Reporting to a Senior Operations Manager, the successful candidate will lead, inspire and coach their Team Leaders to deliver operational excellence, high employee engagement and service improvement.  You will deliver business objectives, ensuring consistent achievement of all operational KPIs and the broader functional plans.

Please note: This role is blended working, with the expectation of a minimum of 3 days working in the Dundee CCEC each week.

• Ensuring I understand our Core Purpose and the role I play in delivering this
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day.
• Collaborating across the business to ensure our colleagues have access to the information they need to serve customers effortlessly to deliver operational metrics, objectives and performance measures
• Delivering the broader CCEC plans
• Successfully translating business strategy into day to day delivery
• Building and maintaining engaging relationships with key stakeholders
• Leading the implementation of operational improvement initiatives with clear, tangible deliverables
• Removing barriers and addressing what gets in the way of great performance to improve colleague and customer experience
• Leading the ongoing improvement of policies, training, processes and ways of working, improving colleague and customer experience and reducing workload
• Setting clear individual performance objectives with each member of my team
• Creating an inclusive culture for all colleagues where everyone is welcome
• Ensuring my team receive all training, knowledge and development to provide a quality service and deliver expectations
• Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations
• Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process
• Continually developing my skills to be the best I can be in my role

Key people and teams you will work with in and outside of Tesco:

• Operations Team
• Resource Planning Team
• Knowledge & Communications Team
• Service Excellence Teams
• People Team
• Improvement Team
• Performance and Insight Teams

People, budgets and other resources I am accountable for in my job:

• Operations team (Team Leaders and CSMs)

Operational skills relevant for this job:

• People Management
• Analysis and Problem solving
• Communication
• Planning and Organising
• Conflict resolution
• Logical thinking and Decision making
• Coaching and development
• Collaboration/Empathy/Responsiveness/Resilience and Innovation

Experience relevant for this job:

• Relevant experience in leading and managing managers.
• Senior stakeholder management
• Management of a team of direct reports
• Track record in delivering change 
• Track record in leading teams to deliver great performance against key metrics

We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:

• Annual bonus scheme.
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays).
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
• Life Assurance - 5 x contractual pay.
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
• Opportunities to get on - take advantage of our ongoing learning opportunities and award winning training, to help you achieve the job and career you want.

Click here to read more about the benefits we have available for our colleagues.

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.