F&F
Latest roles - F&F
Customer Assistant F&F
Latest roles - F&F
Customer Assistant F&F
F&F Customer Assistant
It won’t surprise you that the customer is at the heart of what we do at F&F. So whether you're sourcing high quality fabrics for the latest trends, or working with our suppliers to ensure our customers get the clothes they want at the price they want, you will always be looking to create great value for the customer.
As well as trading in the UK and Central Europe, we have an exciting franchise business so we work with partners around the world to give their customers access to our fantastic clothing. We are an energetic and passionate team: and if you want to get on in Buying, Merchandising, Marketing, Operations or Design, then this is the right place for you.
We sold enough baby novelty jumpers last year to give one to each baby boy born in the UK.
Working in F&F
Within Buying and Merchandising we believe in a broad base of experience, so be prepared to switch it up. As you progress in your career you will be required to travel internationally to our factories, suppliers and partners - so make sure your passport is in date!
In the changing world of fashion, the ways we interact with our customers has never been more important. Through Social Media, Brand, PR or Insight you'll help to shape the conversations we're having with our customers.
When the latest season hits the shelves, we need to make sure that our clothes look great and are available for our customers, both in-store and online. The Operations team makes sure this happens, working with the rest of the Tesco business to give customers a great shopping experience wherever and however they shop.
When most people think fashion, design is what they see. We keep a close eye on the latest fashion trends, creating and influencing our designs in-house or with our suppliers. If you have a sketch book at home full of drawings of the clothes you want to create, this is probably the team for you.
Our location
Smile – Welwyn Garden City
Snowball – Welwyn Garden City
Pear – Welwyn Garden City
Checkout – Welwyn Garden City
Omega – Welwyn Garden City
Plus – Welwyn Garden City
Highwoods – Welwyn Garden City
Maldon – Welwyn Garden City
Strawberry - Farringdon
Delamare - Hatfield
The Nicholl Building - Dundee Customer Engagement Centre
Heart - Welwyn Garden City
Smile – Welwyn Garden City
This building's name is inspired by Eat Happy which started life with the project name Smile and takes education out of the classroom to show children where their food comes from. Our Human Resources Team is based here and there is a restaurant, bicycle parking and dry cleaning drop off service. This is also the location of our colleague Health and Wellness centre where colleagues can access massage therapists, GP services and beauticians.
Snowball – Welwyn Garden City
This building's name is inspired by 72 year-old Jane Snowball, who used a television remote to order groceries while sat in her armchair at home. What she and others didn’t realise at the time was that this was the world’s first home online shopping trip. Our Business Support, Customer Fulfillment and Online teams are based here and there is a restaurant, bicycle parking and showers, dry cleaning drop off service and cash machine.
Pear – Welwyn Garden City
This building name is inspired by the project name used during our 2003 acquisition of T & S Stores. Many of these stores were converted to our Express format to help us to build our convenience offer for customers. Our General Merchandise, Supply Chain and Operations teams are based here and there is a restaurant and bicycle parking.
Checkout – Welwyn Garden City
This building name is inspired by Operation Checkout, one of our most iconic price campaigns. During an economic downturn in the UK in 1977, we launched massive price cuts to help customers on very tight budgets. Our Food and Quality teams are based here and this is our main building with a restaurant, gym, bicycle parking and showers, dry cleaning drop off service, colleague baby room, cash machine, car charging and post box.
Omega – Welwyn Garden City
This building name is inspired by the pioneering work of the team which developed Clubcard – one of the most important retail innovations of the 20th century. Our Marketing, Communications, Tesco Mobile, Hospitality and Business Development teams are based here and there is bicycle parking, a car wash and fuel pump.
Plus – Welwyn Garden City
This building is inspired by one of our most innovative technology projects – Plus. In 1987 we introduced our first computerised tills to scan products. Our Technology team are based here and there is a restaurant, bicycle parking, dry cleaning drop off service, Click and Collect for Tesco Direct products and post office facilities.
Highwoods – Welwyn Garden City
This building's name is inspired by our first ‘out of town’ destination food store, ‘Colchester Highwoods’. Our Pensions, Property, and Maintenance & Engineering teams are based here.
Maldon – Welwyn Garden City
This building's name is inspired by our first self-service supermarket which opened in a converted cinema in Maldon in 1956. Our Finance, Procurement and Legal and Security teams are based here and there is a restaurant, bicycle parking, and dry cleaning drop off service, as well as it being the location for our Grocery Click and Collect service.
Strawberry - Farringdon
This building's name is inspired by the strawberry icon used by Tesco.com shoppers when we launched online shopping in the late 1990s. Our Digital team is based here.
Delamare - Hatfield
This building's name is inspired by our very first clothing brand in the 1970’s which was called Delamare, after Delamare Road where our offices used to be. Our F&F team is based here and there is a restaurant, bicycle parking, showers, cash machine and post office facilities.
The Nicholl Building - Dundee Customer Engagement Centre
This building's name was inspired by Mrs Nicholl, a 93 year-old customer who was moved to tears by excellent customer service from Tesco when two colleagues hand-delivered her groceries during bad weather as a ‘wee gift from Tesco’. We have a restaurant, bicycle parking, showers, Click & Collect service, cash machine, garden and games area, as well as colleague kitchens and rest areas on each floor.
Heart - Welwyn Garden City
Our building at the heart of the Welwyn Garden City Campus is now open, providing a new and exciting central hub with flexible spaces to learn, collaborate and innovate. There are facilities for well-being, a customer experience centre and a Tesco Express store.
Working in Welwyn Garden City
Our campus sits just 10 minutes walk from the centre of Welwyn Garden city with its many shops, restaurants, pubs and sports facilities. Close to the A1 and with frequent trains running to Kings Cross in as little as 26 minutes (free shuttle buses take you between the station and office) the campus is well connected to the surrounding area.
