Online Insight Manager

Hours: 36

Salary: Competitive

Location: Welwyn Garden City

United Kingdom

Apply by: 30/08/2019

Online Insight Manager

Welwyn Garden City

About the role

Channel & Colleague Insight is an established team sitting at the heart of the future of stores and digital for Tesco. They are responsible for drawing insights from data sets like the Clubcard programme, research agencies and linking to other internal and external sources of data and distilling the results to meaningful recommendations that add value to the business. Their core goals are to:-

  • Understand customers and their changing behaviours across retailing channels
  • Constantly look for opportunities to optimise what Tesco can offer to the customer
  • -Develop the right customer segmentations to bring customer behaviour to life
  • -Measure the health of the business through its customers and the best measures of success
  • Predict future customer behaviour by understanding current trends
  • It’s a fascinating set of data if you like detail and are passionate to get to the bottom of things.

You will be responsible for

 Producing concise recommendations to influence the leadership
• Contributing to defining the requirements and scope of analytical and customer/market research projects
• Using data with narrative to influence strategic decisions
• Providing rigorous analysis and presenting data with impact
• Ensuring the analysis and research carried out by my team is rigorous
• Working with colleagues to extract and understand data from other departments
• Leading, managing and developing my team members
• Ensuring our continuous quantitative research programmes robustly measure the customer experience for online
• Owning strategic analysis/research to support projects helping to inform Online profitability/Market Share/Business Plan road map
• Quantifying recommendations and other opportunities identified to prove the business benefit in financial terms   

You will need

 - Stakeholder engagement and influencing 
- Strong numerical skills
- Communicating and presenting complex ideas simply
- Enquiring mind and attention to detail
- SQL experience, Excel modelling, Powerpoint
- Data interpretation, modelling and data analysis
- Constructing agency research briefs 

-Numerate degree and analytical experience
-Experience in Retail or FMCG environment (desirable)
- Must have experience of leading a team & prioritising conflicting workloads
- Experience of managing senior stakeholders
- Managing relationships and work plans with agencies
- A good understanding of the P&L is desirable 


What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • An annual bonus scheme which you can achieve up to 3.5% of base salary
  • Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
  • Holiday starting at 25 days plus a personal day
  • A retirement savings plan - 4%-7.5% contribution rate
  • Life Assurance - 5 x contractual pay
  • Buy As You Earn Scheme
  • Save As You Earn Scheme
  • Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
  • Deals and Discounts through many other external businesses

About us

Our vision here at Tesco is to be every customer's favourite way to shop, whether they are at home, in a store, on the move, anywhere in the world.

Through one of the most ambitious retail programmes ever undertaken, we aim to become the world's best multi-channel retailer too. We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

The vision is underpinned by a continuous obsession to understand our customers. Understanding what customers need and how they behave is key to developing the right communication, products and services to keep them shopping with us.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forward. In return we offer excitement, a great team, an excellent benefit package, and significant future career development opportunities.

If that sounds exciting then we'd love to hear from you!

Application process

Our office application process varies depending on the role and the level of experience needed.

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