Retail Operations & Business Support
Latest roles - Retail Operations & Business Support
Project Manager
Latest roles - Retail Operations & Business Support
Project Manager
Industrial Engineer
Business Analyst - Shrinkage
Working in Retail Operations & Business Support
Serving Britain’s shoppers a little better every day...that's our core purpose, and that's what we pride ourselves on here in the Customer Engagement Centres. We're on hand to sort out all manner of queries that our shoppers might have – anything from Tesco Direct products, Clubcard, Online queries or the quality of Customer Service in our stores - we have the opportunity to be involved in all aspects of what we offer our customers.
The Safety, Security and Resilience team supports the business by proactively identifying, assessing and prioritising risks. Once a risk is identified, the team supports the business by using risk models to determine the probability and impact of an incident. We then look at how we can reduce Tesco’s exposure to the risk and develop new approaches to overcome this.
Business Support provides a market-leading service for our colleagues and customers. We have six teams that that link between our stores and our office; Food Operations, General Merchandise Operations, Planning and Response, Shrink, Security and Safety, Customer Service, Operating Model. Within each team we focus on operational excellence and change innovation. Our work is all about improving the experience for customers and colleagues.
We need Administrators and Personal Assistants (PA) in every department of our business. Wherever you want to get on, you'll find a role that appeals to you. If that’s fashion, you might like to work in our clothing business. If you’re more interested in science, you could work in our Trading Law and Technical teams. And different teams need different skills, too. If coordinating international events appeals to you, you might be well suited to a job in our Group Communications or Marketing team.
Our location
Snowball – Welwyn Garden City
Snowball – Welwyn Garden City
This building's name is inspired by 72 year-old Jane Snowball, who used a television remote to order groceries while sat in her armchair at home. What she and others didn’t realise at the time was that this was the world’s first home online shopping trip. Our Business Support, Customer Fulfillment and Online teams are based here and there is a restaurant, bicycle parking and showers, dry cleaning drop off service and cash machine.
Highwoods – Welwyn Garden City
This building's name is inspired by our first ‘out of town’ destination food store, ‘Colchester Highwoods’. Our Pensions, Property, and Maintenance & Engineering teams are based here.
Checkout – Welwyn Garden City
This building name is inspired by Operation Checkout, one of our most iconic price campaigns. During an economic downturn in the UK in 1977, we launched massive price cuts to help customers on very tight budgets. Our Food and Quality teams are based here and this is our main building with a restaurant, gym, bicycle parking and showers, dry cleaning drop off service, colleague baby room, cash machine, car charging and post box.
Pear – Welwyn Garden City
This building name is inspired by the project name used during our 2003 acquisition of T & S Stores. Many of these stores were converted to our Express format to help us to build our convenience offer for customers. Our General Merchandise, Supply Chain and Operations teams are based here and there is a restaurant and bicycle parking.
Omega – Welwyn Garden City
This building name is inspired by the pioneering work of the team which developed Clubcard – one of the most important retail innovations of the 20th century. Our Marketing, Communications, Tesco Mobile, Hospitality and Business Development teams are based here and there is bicycle parking, a car wash and fuel pump.
Plus – Welwyn Garden City
This building is inspired by one of our most innovative technology projects – Plus. In 1987 we introduced our first computerised tills to scan products. Our Technology team are based here and there is a restaurant, bicycle parking, dry cleaning drop off service, Click and Collect for Tesco Direct products and post office facilities.
Smile – Welwyn Garden City
This building's name is inspired by Eat Happy which started life with the project name Smile and takes education out of the classroom to show children where their food comes from. Our Human Resources Team is based here and there is a restaurant, bicycle parking and dry cleaning drop off service. This is also the location of our colleague Health and Wellness centre where colleagues can access massage therapists, GP services and beauticians.
Maldon – Welwyn Garden City
This building's name is inspired by our first self-service supermarket which opened in a converted cinema in Maldon in 1956. Our Finance, Procurement and Legal and Security teams are based here and there is a restaurant, bicycle parking, and dry cleaning drop off service, as well as it being the location for our Grocery Click and Collect service.
Strawberry - Farringdon
This building's name is inspired by the strawberry icon used by Tesco.com shoppers when we launched online shopping in the late 1990s. Our Digital team is based here.
The Nicholl Building - Dundee Customer Engagement Centre
This building's name was inspired by Mrs Nicholl, a 93 year-old customer who was moved to tears by excellent customer service from Tesco when two colleagues hand-delivered her groceries during bad weather as a ‘wee gift from Tesco’. We have a restaurant, bicycle parking, showers, Click & Collect service, cash machine, garden and games area, as well as colleague kitchens and rest areas on each floor.
Heart - Welwyn Garden City
Our building at the heart of the Welwyn Garden City Campus is now open, providing a new and exciting central hub with flexible spaces to learn, collaborate and innovate. There are facilities for well-being, a customer experience centre and a Tesco Express store.
Working in Welwyn Garden City
Our campus sits just 10 minutes walk from the centre of Welwyn Garden city with its many shops, restaurants, pubs and sports facilities. Close to the A1 and with frequent trains running to Kings Cross in as little as 26 minutes (free shuttle buses take you between the station and office) the campus is well connected to the surrounding area.
