Part of Tesco Business Solutions, our Customer and Colleague Engagement Centres help with customer queries, great or small. And the opportunities you’ll find here aren’t like your typical call centre jobs. Whatever your role, you’ll enjoy loads of variety and feel a real sense of pride at the end of every day. Plus, the team is made up of a warm and friendly bunch of people with widely different backgrounds and identities.

A customer-first approach. Whether you’re recording feedback or resolving a complaint, you’re all about finding ways to make things a little better for customers. Passion for helping others. As well as doing all you can to help our customers, you’ll be a true team player, supporting and uplifting your colleagues every day. Top-tier problem solving skills. Cool, calm, and collected – no matter the situation – you’re creative and considered in your approach to finding solutions.

“I have cerebral palsy and autism, so need some adjustments at work. Tesco has been incredibly supportive. I’ve been given a chair that helps my posture. I’m able to have the same non-working days every week, which allows me to maintain my routine. And reasonable adjustments have been made in interviews to help me be at my best.” Elaine, Team Leader

“It feels rewarding to deliver for both customers and colleagues. Seeing the outputs of our work used by colleagues to serve customers better and improve their experience makes our hard work all worthwhile.” Graeme, Product Owner

“Even though I don’t speak to customers directly, what I do impacts their experience when contacting us. It feels great to know I’m making a real difference by helping make improvements to their journeys.” Debbie, Continuous Improvement Lead