Serving our customers, communities and planet a little better every day...that's our core purpose, and that's what we pride ourselves on here in the Customer Engagement Centres. We're on hand to sort out all manner of queries that our shoppers might have – anything from Tesco products, Clubcard, Online queries or the quality of Customer Service in our stores - we have the opportunity to be involved in all aspects of what we offer our customers.

We play an important role in helping to trial new initiatives throughout the business and provide the customer feedback needed to make improvements. Resolving a customer’s issue is always our first priority but we also want to understand why the issue has happened - and that’s where our Insight Analysts come in. We work with colleagues in other parts of the business and we use the information to develop how we work.

Our Improvement team specialises in identifying opportunities to improve our ways of working, systems and processes, giving us faster and simpler solutions for our colleagues so we can deliver a better customer experience.

Our centres are made up of a really diverse bunch of naturally warm and friendly people. The thing we all have in common is that we're passionate about making a difference for others – whether that's customers or colleagues – and we take a real pride in what we do. It really matters that we give everyone the greatest possible support to do their work and develop as individuals. It's what makes our Customer Engagement Centres happy, honest and inspiring places to work.

We work hard at making sure customers can get in touch with us, at minimum effort to them. We take pride in getting their issues sorted, so they can get on with their day.

When customers want to contact Tesco, they come to us. It could be a call, an email, a post, a tweet, a web chat or letter. We’re having over 13 million conversations every year - a great opportunity to connect with our customers and provide valuable insight into what they think of Tesco and our offer.