Hours: 36
Salary: Competitive
Location: Welwyn Garden City AL7 1GA
United Kingdom
Apply by: 30/04/2020
Welwyn Garden City AL7 1GA
As Online Operations Executive you will maintain and drive change to the customer experience on UK & ROI Online Grocery to ensure customers are receiving the best online journey possible.
• Work closely with the commercial teams to ensure we have great product data and imagery
• Manage the life cycle of products on site to ensure they are set up promptly, in the correct location, and removed from the site in the correct way when discontinued
• Ensuing the smooth operational execution of events on site by setting up products, optimising search & substitutions, and working with fulfilment teams to improve availability
• Be the point of contact for live queries on the website, root cause and resolve in a timely manner. Working closely with CEC to help support live issues, along with Technical questions and feedback received from the customer
• Support Product owners by providing ideas & opportunities to innovate and develop current capabilities
• Focus on process improvement and automation opportunities - documenting all processes and workflows
• Analyse data (online metrics, sales data, fulfilment data & customer feedback) to identify issues and opportunities, and implement changes
• Walk the aisles to ensure that the customer shopping trip is right for the customer
- Strong Stakeholder management and engagement skills;
- Proficient in Microsoft Office (Excel, Power Point);
- Critical Thinking and Problem Solving Skills;
- Root Cause Analysis and an eye for detail;
- Excellent written and verbal communication skills;
- Data literate (SQL proficiency desirable)
- Background in online retail;
- Experience using product or content management systems
- Experience of process improvement
- Experience using and analysing different data sources to make decisions
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!