Systems Engineer III - Customer API

About the Tesco Technology Customer API Reliability Engineering Team

Building tools, designing improved systems, and sharing best practice are just some of the ways the Customer SRE team serves our users a little better every day.

We embed with the engineering teams that own the APIs and apps connecting customers with Tesco. Those APIs and apps cover everything from authentication to address books, forgotten passwords to forgery detection. The engineering teams already follow a DevOps approach, owning both the code and production. We consult with them to adopt more SRE concepts and practices, helping them develop and meet their SLOs, learn from outages, and navigate a path from an honest assessment of where they are to where they would like to be.

We work with systems handling thousands of requests per second as well as those processing a handful of critical operations per week. Customer SRE is a growing team with a mission to bring the SRE approach and mindset to more engineers within Tesco and to deliver the benefits of SRE to our colleagues and customers.

As a Software Development or Systems Engineer III within Customer SRE, you will use engineering to measure and improve system reliability across Customer API teams; collaborate with others in the SRE team to foster SRE culture; build scalable and reliable solutions, and deliver the best outcomes for our customers.

Experience relevant for this job:

• Real-world coding, whether that's with traditional compiled languages or scripting languages or both.
• Large scale distributed systems.
• Testing and automation.

It would be ideal (but not essential) if you had:

• Prior experience with SRE or SRE concepts.
• Experience delivering / facilitating training.
• Some familiarity with Python or Java.

Skills relevant for the job:

• Written and verbal communication skills.
• Problem solving, analysis and computational skills.
• Customer focus.

• An annual bonus scheme which you can achieve up to 3.5% of base salary.
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco.
• Holiday starting at 25 days plus a personal day.
• A retirement savings plan - 4%-7.5% contribution rate.
• Life Assurance - 5 x contractual pay.
• Buy As You Earn Scheme which allows you to buy Tesco shares and save tax after 3 months of service.
• Save As You Earn Scheme which gives you the opportunity to save direct from your pay for three or five years with the option of using your savings to buy Tesco shares at a discounted price after 1 year of service.
• Access to Tesco Learning and Development Academy.
• Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank.
• Deals and Discounts through many other external businesses.
• Cycle to work and Car Share Schemes.
• Onsite discounted Nuffield Health Gym.
• Subsidised Canteen.

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading retailer.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious road map of digital products that could affect the lives of millions of people over the years to come.

If that sounds exciting then we'd love to hear from you!