Continuous Improvement Manager

An opportunity has arisen for a Continuous Improvement Manager at our Dundee Customer Engagement Centre. This is a full time positon working 36 hours per week, Monday to Friday.

Reporting to the Head of Continuous Improvement, the successful candidate will be accountable for the promotion and facilitation of Continuous Improvement across Teams within Tesco Group to build a sustainable CI culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague experience.

Leading CI activity across a defined scope of teams/colleagues/areas in the CEC, this includes but is not restricted to:

• Managing a team of Operational CI Leads who will deploy CY activity across the CEC
• Supporting Operational CI Leads in training & coaching teams/colleagues in CI methodology
• Supporting Operational CI Leads in coaching teams/colleagues in identifying opportunities for improvement and implementing appropriate solutions
• Working with leaders/key stakeholders to proactively identify opportunities for improvement in CEC Dundee
• Working closely with business change teams (Business Partners, Product Owners etc) to ensure that CI activity and larger change initiatives land seamlessly
• Making sure that PDCA is a core way of working for teams/colleagues that you are supporting so continual learning is built into the approach
• Delivery of direct/indirect benefits (FTE, working capital etc)
• Delivery of tangible improvements for customers and colleagues
• Building capability within the CEC CI team i.e. with the Operational CI Leads to ensure they are set up for success
• Supporting individuals and teams in getting CI certification (where desired)
• Sustaining CI culture across Tesco through coaching, mentoring teams/individuals
• Completion of post implementation reviews to ensure CI tools and techniques have been successfully deployed in an area and CI culture is being sustained
• Provide regular progress updates to all level of stakeholders & report benefits to business at defined intervals i.e. be able to set up appropriate levels of governance

Key people and teams you will work with in and outside of Tesco:

• CEC Leadership Team
• CEC Ops Managers & Team Leaders
• CEC Business Partners
• CEC Product Owners
• Global Continuous Improvement Team
• TBS Transformation Team

People, budgets & other resources I am accountable for in my job:

• Accountable for building capability in Lean Six Sigma and Change Management in Tesco colleagues ibn other functions

Operational skills relevant for this job:

• Leadership Capability
• Training delivery
• CI Coaching – Teams, Champions, Leaders
• Content Design
• Project Management
• CI/Lean Six Sigma Tools & Techniques
• Use of MS Office
• Stakeholder Engagement
• Change Management
• Cost/Benefit Analysis

Experience relevant for this job:

• Lean Six Sigma Project work, coaching of Lean Six Sigma projects
• How to use Change Management techniques when deploying change
• Experience in Design Thinking and best to utilise this in different environments
• Coaching of Teams, Managers & Leaders in Lean & Change Management in large organisations
• Deploying/supporting deployment of Behavioral Change programmes in large organisations
• Influencing at all levels with regards to initiating and deploying change

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus
• Holiday starting at 25 days plus a personal day
• A retirement savings plan - 4%-7.5% contribution rate
• Life Assurance - 5 x contractual pay
• Buy As You Earn Scheme
• Save As You Earn Scheme
• Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
• Deals and Discounts through many other external businesses
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.