Pensions Call Agent

Hours: 36

Salary: Competitive

Location: Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 17/07/2022


Pensions Call Agent

Shire Park, Kestral Way, Welwyn Garden City AL7 1GA

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About the role

You will be responsible for answering and resolving calls and written correspondence to the Pensions helpline and support the creation of files and calculations for the administration teams.

You will be responsible for

  • Answering calls to the Pensions helpline ensuring the call is seen through to the point of resolution and closure
  • Supporting the Pension teams to respond to written enquires either by letter or e-mail
  • Maintaining the Pension administration system and supporting databases with all relevant information from calls and contact with colleagues
  • Understanding the SLAs for the Pension helplines and pro-actively supporting all processes to maintain compliance and minimise escalations and complaints
  • Completing quality assurance checks on both verbal and written communications from the Pension helplines
  • Creating ill health and death files and supporting the administration teams to complete the investigations and Calculations, where required
  • Completing short life expectancy and divorce calculations, where required
  • Providing clerical support to other members of the department, and taking the initiative to identify processes and opportunities to improve the teams knowledge and efficiencies
  • Following our Business Code of Conduct and always acting with integrity and due diligence

You will need

Operational skills relevant for the job:

  • Prioritisation and time management
  • Communication skills - written and verbal
  • Strong Team work ethic and willingness to help
  • Highly motivated and keen to learn
  • Highly numerate and analytical 
  • UK Pension Scheme knowledge
  • Microsoft Office (Excel, Word, Powerpoint, Access)

Experience relevant for this job:

  • 1+ years of DB Pension Scheme administration experience
  • Experience of benefit calculations (Desirable but not essential)
  • Experience of using pension systems
  • knowledge of UK Pensions legislation 
     

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but aren’t limited to:

  • Annual bonus scheme 
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays)
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click here to read more about the benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

Application process

Our office application process varies depending on the role and the level of experience needed.

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