Product Manager - Payment History Product

As one of the world’s largest retailers and the largest private employer in the United Kingdom, Tesco serves millions of customers a week in our stores and online.

In Europe we operate in Hungary, Poland, Czech Republic and Slovakia, offering great value to our customers every day. Our Operations in Hungary has been serving shoppers since 1995.

To standardize processes, reduce cost to serve, enable agility in the business and empower colleagues to do even more for our customers, we have set up a dedicated team called Tesco Business Services across our markets. In 2004 we established our first centre in Bengaluru, India.

The Budapest centre provides dedicated support for colleagues and customers in the Czech Republic, Hungary, Poland and Slovakia markets.

Based in our Vaci út office this multi-functional and specialist team will drive operational excellence of services, improve scale for our systems and processes globally and create business leading capabilities.

What’s in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all of our colleagues. If you chose to join our business, we will provide you with:

• Competitive Salary and benefits package - yearly bonus, health insurance, cafeteria, discount in Tesco stores, Macbook
• A learning culture and excellent opportunities to develop your career within your chosen field or something altogether new
• Varied and exciting projects to play a part in – there is always something new and exciting in the pipeline
   

If that sounds exciting, then we'd love to hear from you!

Tesco is one of Europe’s largest retailers and accepts over 2.5 billion customer payments per year.

Our product vision is to make payments a reason to shop more of Tesco, more often. We offer payment services that are helpful, efficient, safe and rewarding. Our team enables customer payment innovation across a single, global, omnichannel retail platform that is unique to Tesco.

As Product Manager for our Payment History product, you will drive the product strategy, roadmap, execution and optimisation of capabilities that enable teams to answer ‘what happened to this payment?’

Your mission is to give teams end-to-end visibility of customer payments and the ability to self-service and enquire after any specific payment. You will work across the organisation to drive engagement with our tooling, increase payment reconciliation accuracy and improve our customer service levels.

You will work as part of the Payments team in Tesco Technology, a cross functional Agile product development team of engineers, technology product managers and programme managers. We are based in office locations in the United Kingdom (London and Welwyn Garden City), India (Bengaluru) and Hungary (Budapest). We are responsible for payment experience and processing for all Tesco markets globally.
Work locally, think globally!

Additional information:

• No direct line management responsibility in this role
• Coaching and mentoring quantitative/peer/junior product managers in the Product Management discipline

Experiences relevant for this role:

• Manage an API as a product to enable digital transformation and create new lines of business around business data
• Build scalable, resilience transactional services as part of a wider service orientated architecture for multiple consumers and front-end apps to use
• Business process mapping, workflow optimisation, human centred design
• Technically competent to influence and understand the solution context and approach (legacy, tactical, strategic) and aid engineering in estimating the complexity of work being requested
• Have proven success in leading a team of highly talented and opinionated product managers and taken multiple ideas from conception to go-live, through standard software product development lifecycle and got measurable success across defined Outcomes and Key Results
• Efficient in stakeholder management and has ability to steer the team in the right direction by putting best team members in the most value generating Products/ Business priorities
• Knowledge of finance and order management processes in Retail would be beneficial
   

Skills relevant for this role:

Product Vision and Strategy

• Works across the market, industry and organisation to drive a product vision
• Creates, leads and implements product strategy
• Measures progress against Outcomes and Key Results

Product Methodology

• Manages one or more backlogs 
• Knows when to apply different flavours of Agile product development
• Leads Agile process and ceremonies
• Runs twin track Discovery and Delivery
• Works on organisation-wide transformation initiatives, value with other independent product teams

Product Research

• Uses a range of research techniques
• Instils a test and learn approach
• Considers safety, security and privacy from the outset

Product Delivery and Optimisation

• Prioritises effectively
• Makes decisions based on data 
• Tests the riskiest assumption first
• Delivers value in slices 
• Manages dependencies
• Keeps everyone informed, up to date and aligned
• Has delivered change in a Retail environment (in-store, online)

Leadership

• Collaboration: You work across the business to achieve shared success
• Empathy: You build strong relationships with customers and colleagues
• Responsiveness: You are agile in the way you think, make decisions and handle change
• Resilience: You know your own source of energy and keep yourself fit for life
• Innovation: You keep your eyes open so you can lead the business for the future