Product Manager – Identity

Hours: 36

Salary: Competitive

Location: Welwyn Garden City / Farringdon

United Kingdom

Apply by: 11/11/2022

Product Manager – Identity

Welwyn Garden City / Farringdon

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About the role

The Identity Product Team is part of Tesco’s Core APIs, Data and Enterprise Tools organisation.  A group of Product Manager experts dedicated to developing the enterprise and data services used throughout Tesco to enable all of our transaction experiences, and the customer and business Outcomes and Key Results that they enable.


As Product Manager for Identity, you will work on the global vision for customer related identity and authentication, for all customers in store physical and digital experiences, globally. Building, running and motivating a talented product team to deliver on your strategy, you will work with internal and external stakeholders to identify and deliver on the right outcomes in this domain. You will ensure Tesco is ahead of the curve for security and customer data standards and regulations, while developing the API platform it needs to delight customers and colleagues alike. Working side by side with your engineering counterparts, you will prioritize across your domain, resolving resource conflicts, and always putting the customer first.

You will be responsible for

  • A master practitioner of Product Management, you will coordinate, own and prioritise development of the Identity Service whilst dealing with tactical short term requirements on a legacy technology stack
  • Champion common service rollout and integration consistency across all Tesco systems
  • Drive alignment with legacy and future services platform
  • Leading the development plans: shaping the overall strategy, defining and prioritising business requirements and working with the different business units to ensure their plans are integrated
  • Work with other Product Managers, architects and the development team to deliver the roadmap using agile methodologies: prioritising requirements, answering development questions and resolving issues, always putting the customer first.
  • Innovate with our data scientists to apply machine learning/artificial intelligence for frictionless authentication services whilst reducing fraud and loss.  Pushing the boundaries of innovative shopping experiences across physical and digital spaces.
  • Be a go-to resource for all matters relating to the Identity and Customer API domain, and articulation of how they are used throughout the company. Engage key stakeholders across Tesco, such as the Customer proposition, operations, and business development teams - define the right strategy for each of our regions and store formats. 

You will need

  • Efficient in stakeholder management and has ability to steer the team in the right direction by putting best team members in the most value generating Products/ Business priorities
  • Knowledge and experience of product management best practice and methodologies and strong technical acumen
  • Technically competent to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested
  • Understands the impact Tech debt is causing and the value Tech upgrades can bring in, and can hold the objective conversations with your technology counterparts to prioritize it during any sprint
  • Have great prioritization and decision making skills and have made good decisions/ judgements around business priorities and resource allocation, etc

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Buy as you earn and Save as you earn share schemes
  • Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.

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