Location: Welwyn Garden City
Apply by: 24/03/2023
Welwyn Garden City
The Customer Support Product team is responsible for delivering on our support & service vision across our Group markets in the UK, Ireland & Central Europe.
As a team, we deliver customer & business value by executing on a diverse portfolio of customer & colleague focused apps, spanning both digital self-service channels (Tesco Grocery & Clubcard app, the tesco.com website, post order communications with customers & the Little Helper chatbot) & assisted channels (Customer Engagement Centres & Stores).
We are looking for a driven, motivated & experienced Senior Product Manager to join our amazing product team. If you want to make a direct impact on our customers' experience by:
Then apply and join us!
Tesco is leveraging Natural Language Processing (NLP) to create an incredible supported shopping experience from sign-in to post order and this is a rare opportunity to work on our NLP powered conversational AI chatbot.
As a Senior Product Manager, you will be responsible for shaping the outcomes and driving forward the strategic roadmap that will deliver the best possible conversational AI customer experience. You will own a compelling vision & strategy and drive the roadmap and backlog for this varied and exciting space. You will collaborate closely with UX Design & Research (UXDR), Analytics and Engineering to support optimisation and feature development
While specific responsibilities will be dependent upon the evolving needs of the Tesco retail business, the following provides an overview of the role’s key responsibilities and measures:
Experience relevant for this job:
Skills relevant for the job:
We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we are moving to a more blended working week – combining office and remote working. Our offices continue to be where we connect, collaborate and innovate. Talk to us about how this can work for you.
Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.