Senior Product Manager – Tesco Labs / Innovation

About Tesco Labs

Tesco Labs is at the heart of innovation enabled by emerging technologies. Joining us means playing a part in defining, building and launching an ambitious roadmap that could affect the lives of millions of colleagues and customers globally.

We need people who share our ambition. Passionate and willing to take the initiative to drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.

Product managers at Tesco are passionate about solving problems. They take accountability for complex and strategic products, and are empowered to drive the product strategy, the roadmap, and the outcomes. Driven by curiosity and innovation, coupled with strong partnership with Business, Engineering, User Research and Data Science teams, our product managers create value for our Customers, Colleagues and Businesses across all markets.

About The Role

At Tesco Labs, we use our passion for innovation, to create new and disruptive retail focussed experiences and products, for Tesco customers and colleagues globally. Our products are typically ‘new to world’ or ‘new to retail’ and we work across the Innovation Horizons, from nearer term opportunities to testing hypothesis in experimental, breakthrough innovation. We do this with a proud track record.

It really is a role at the cutting edge and no two days are the same. We’re looking for someone with an innovator’s mindset and product management rigour. You’ll need to be comfortable with complexity and ambiguity while moving products forward, often with tight deadlines. A role in the Lab means ‘no blueprints’ ways of working – we’re inventing the new. We’re looking for a real self-starter to discover, define, develop and deliver world class, new to world products.

If that sounds exciting, then we'd love to hear from you!

In this role, you will be driven to deliver innovative products and inspire others to do the same. You’ll be a natural problem solver, who is outcome-oriented, innately curious and an excellent collaborator with strong communication. You will need to balance creativity with being data driven, demonstrating experience of applying robust methodology throughout product discovery and delivery.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Have complete ownership of complex products, involving multiple internal/external stakeholders.
• Formulate and execute the vision, strategy and roadmap for the set of products I manage, aligning this with strategic priorities.
• Accountable for identifying the key measures of success (OKRs) and the resulting performance / adoption of my product(s)
• Quickly build market knowledge and assess new product opportunities.
• Work alongside research, design, analytics, data science and engineering teams to design and develop solutions to solve real business needs.
• Lead discovery workshops, identifying disruptive and creative opportunities for innovation.
• Relentlessly seek to understand the needs and pains of your product users and business stakeholders.
• Prioritise efficiently, decisively resolving trade-offs with peers and senior leaders.
• Assist in nurturing a great team of Product Managers, empowering them to perform beyond their own expectations, by removing barriers and crafting the right context for their success.
• Communicate clearly, working with the HoP to make tough decisions around the future direction of any given, experiment/proof of concept/trial/product.
• Relentlessly measure and communicate value built to all stakeholders, all the time.
• Plan and co-ordinate significant product efforts that have dependencies on multiple product and engineering teams.
• Identify and drive improvements to the way in which product performance and service levels are measured to ensure product quality, reliability and security. 
• Work as part of a wider product team, with a culture for shared goals, helping where appropriate as the need arises.

• Excellent written and verbal communication skills.
• A methodical/ analytical approach and great problem-solving skills.
• Attitude and the aptitude to learn new product area/domain quickly.
• Great presentation and persuasion skills.
• Team player who could work collaboratively with other members of the team.
• Ownership, responsiveness and commitment towards assigned work.
• Strong decision making and prioritisation skills, especially when multiple trade-offs are involved and faster decisions are required.
• Empathy and good listening skills to understand the needs/ pain points of your customers/ stakeholders.
• Excellent facilitation to effectively facilitate requirement gathering/elicitation sessions with senior business leaders/ stakeholders.
• Supplier management and negotiation skills.
• Knowledge of Agile methodologies, writing effective user stories/ acceptance criterions.
• Understanding of User Research/ Design Thinking concepts. 

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you - Everyone is welcome at Tesco.