Salary: Competitive with Excellent Benefits Package
Location: Dundee DD2 3TN
Apply by: 20/02/2024
Dundee DD2 3TN
A vacancy has arisen for a WL2 Senior Manager - Applied Data Science. This is an opportunity to be part of a dynamic and strong Enterprise Analytics team and learn, shape & drive its success journey towards building best in class capabilities and solutions across a wide range of retail topics spanning from customer, product, finance, operations and more.
The successful candidate will lead the Data Development, Analytics & Insight functions for our Customer & Colleague Contact Centres across all global markets. Your teams design and deliver analytical solutions across all contact channels to enable accurate and meaningful management information, create accurate insights and recommendations to support effective contact centre management, and generate compelling and meaningful insight on customer contact reasons. Your team will also be developed and expanded to deliver advanced analytical and applied data science solutions that unlock commercial and customer experience improvements.
This role is primarily based at the UK Customer & Colleague Engagement Centre (CCEC) in Dundee. There is a requirement to travel to other Tesco offices in the UK and our 3 Tesco Business Solutions (TBS) hubs in Budapest, Waterford and Bangalore as needed.
Key people & teams I work with, in and outside of Tesco:
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Essential skills relevant for this job:
Experience relevant for this job:
We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:
Click here to read more about the benefits we have available for our colleagues.
We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.