Senior UX Researcher - Customer

Salary: Competitive

Location: Hybrid - Farringdon EC1R 5AR

United Kingdom

Apply by: 20/04/2024

Senior UX Researcher - Customer

Hybrid - Farringdon EC1R 5AR

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About the role

We’re looking for a passionate, inquisitive and insightful Senior UX Researcher to join our multidisciplinary team.

As a researcher at the UK’s largest supermarket, you’ll be helping millions of people shop better. You’ll explore the how, why and when of customer needs, helping shape and validate solutions that improve every stage of a customer’s shopping journey. You’ll weigh business goals with user expectations, generating research that helps solve both. And you’ll know how to fail fast, get back up, and try again.

Audiences don't get bigger or more diverse than this. So you’ll really need to know your onions. That includes a big appetite for qualitative and quantitate research, customer interviews and in-depth data synthesis.

Empathy mixed with insight and collaboration is the recipe for successful research. So you’ll be working with some of the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.
Our signature dish is our research library, so you'll need to know how to work with big data sets and complex reports.

Here’s a taste of what you can expect.

You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive.

You will be responsible for

  • Lead UX research for a variety of work streams and high priority projects.
  • Execute qualitative and quantitative research throughout the design and development lifecycle, from early strategic direction through post-release validation.
  • Provide research insights and recommendations, balancing business and customer needs.
  • Support project teams to define, influence, and drive the user experience vision.
  • Support the UX research manager to identify and prioritise research needs, avoiding duplication and aligning best practice.
  • Promote inclusive user research with a focus on accessibility.
  • Collaborate with research operations to help manage external collaborators and the UX research budget.
  • Work closely with the Product and Design teams to ensure research insights are incorporated and to establish successful processes and ways of working.
  • Develop relationships across the business to collate existing data and insights to inform product strategy and areas of opportunity.
  • Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking.
  • Use workshops as a key tool to leverage collaboration, cohesiveness and alignment on user needs for successful product development.
  • Provide feedback to other designers and researchers to help strengthen your team and Tesco as a whole.
  • Help your teammates build expertise, strong decision-making skills, and empathy for our customers.
  • Embrace opportunities to line manage other researchers and help with their learning and development.
  • Work with the UX Research and Design Manager to cultivate a positive, supportive, and inclusive team culture.

You will need

  • Expert-level knowledge in the field of UX research, with at least 5 years’ experience of working as a UX researcher on digital products.
  • Considerable knowledge and demonstrable hands-on experience with a wide range of qualitative and quantitative research methods and techniques. This includes in-depth interviews, ethnography, contextual inquiry, journey mapping, surveys, competitor analysis.
  • Proven experience in evaluative research studies, such as usability testing both remotely and in person.
  • A strong track record of research results impacting product strategy and development.
  • Experience of working in an Agile product development environment and applying lean UX research methods.
  • Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation.
  • The ability to collaborate with a wide set of stakeholders, including designers, UX writers, product managers, developers and analysts.
  • Experience of using and managing the use of online research tools, such as unmoderated remote testing and online surveys.
  • The ability to manage relationships with external research agencies.
  • Experience of conducting research with people with disabilities is desirable.


What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 20% of base salary
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

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