Head of Marketplace Development

Salary: Competitive

Location: Welwyn Garden City AL7 1GA

United Kingdom

Apply by: 26/04/2024

Head of Marketplace Development

Welwyn Garden City AL7 1GA

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About the role

Marketplace is a key pillar of our strategy to be 'Easily the Most Convenient' grocer, offering customers the opportunity to shop a broad range of 3rd party products, alongside their core grocery basket, seamlessly on Tesco.com. This role will lead the seller partnership team; developing, maintaining and maximising relationships with sellers to deliver a compelling range proposition for customers and achieve our GMV targets.

You will be responsible for

- Leading the end to end strategic development of the marketplace proposition to optimise for sales, profitability and customer satisfaction.

- Driving a culture of continuous improvment

- Ensuring the alignment of strategies and propositions across Marketplace and the wider online business

- Using insight showing customer needs, market trends and opportunities to increases sales & profit growth.

- Evaluating potential return on investment against agreed metrics to support portfolio planning and prioritisation.

- Ensuring opportunities and threats are well understood by key stakeholders.

- Delivering and optimising proposition projects; including stakeholder management, programme management and financial performance to deliver against the long-term and annual business plans.

- Working collaboratively with other teams to ensure knowledge is shared for more effective and efficient proposition development and testing.

- Managing relationships with key stakeholders to ensure all accountabilities are fulfilled and appropriate support is given to Marketplace.

- Developing and managing the Online programme and all business plans ensuring the execution and modifying the plan as required

- Forecasting and managing budgets effectively, always being cost conscious

- Leading an agile business squad, supporting with the adoption of agile ways of working and providing clarity through OKRs

- Developing and leading a high performing team, giving them opportunities to be their best

- Following our Business Code of Conduct and always acting with integrity and due diligence

You will need

Operational skills relevant for this job:

- Understanding of Online business models and economics

- Strong commercial acumen and understanding

- Ability to bridge between strategic thinking and pragmatic implementation

- Strong analytical skills to assess insights and opportunities

- Strong stakeholder management skills

- Strong communication and storytelling skills

- Ability to influence at all levels

Experience relevant for this job:

- Experience operating in a commercial, retail environment (preference for experience working with external suppliers)

- Experience working in e-commerce

- Strategy formulation, business development, corporate development in Online / Retail context




What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 45% of base salary
  • Car allowance of £7,320 per annum
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here

Click Here to read more about the full range of benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

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