Principal Product Manager: Grocery Home Shopping Customer Experience

Salary: Competitive

Location: Welwyn Garden City

United Kingdom

Apply by: 03/05/2024

Principal Product Manager: Grocery Home Shopping Customer Experience

Welwyn Garden City

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About the role

TESCO Grocery home shopping is a market leading e-commerce business in the UK, Republic of Ireland and Central European markets of TESCO. It is a pivotal moment in TESCO as we shape and accelerate the grocery home shopping business towards future growth aimed at delivering a significant positive impact to millions of customers we serve. Our ambition is to transform the customer experience driven by a long-term ambitious product vision and strategy.


TESCO Technology is at the heart of the strategic transformation and value creation, with a strong product organisation, where product managers are passionate about solving problems. They take accountability for complex and strategic products, and are empowered to drive the product strategy, the roadmap, and the outcomes. Driven by curiosity and innovation, coupled with strong partnership with Business, Engineering, User Research and Data Science teams, our product managers create value for our Customers and Businesses across all markets.


As part of the Grocery home-shopping technology team, we are looking for a Principal Product Manager with extensive domain expertise and high levels of passion and energy to transform the end-to-end customer experience across the key online digital channels of TESCO grocery shopping (website and shopping app), for multiple customer propositions, including Home Delivery, Click & Collect and On-Demand/Rapid Delivery Service.  As Principal Product Manager, you will be a thought leader in the online shopping experience for Tesco, with ownership of the relevant digital products within this portfolio across all markets that Tesco operates in. You will drive the combined global vision, product strategy, roadmap, and execution for solving customer problems and delivering high value at scale. You will also contribute to the wider strategy of the online business. As a Principal Product Manager, you will be an integral part of the product leadership team, engaging with technology and business leadership teams, including executive leaders.

You will be responsible for

  • Drive the global product vision, strategy, and execution for online grocery shopping experience at Tesco, working closely with the Heads of Product across many areas.
  • Be a thought leader in customer experience in e-commerce area and contribute to broader discussions, strategy, and vision for online grocery shopping at Tesco.
  • Foster innovation, scientific discovery, and market analysis with a view of delivering a market leading and compelling customer journeys across different digital touchpoints.
  • Assessing the market and competitive landscape to influence the product strategy and roadmaps.
  • Work closely with other product managers, product teams and business partners, across multiple business units and domains (channels, markets, clients etc.) to solve customer and business problems, defining and agreeing outcomes and key results.
  • Work closely with the relevant engineering teams to deliver maximum business value with least effort, always delivering value in slices.
  • Represent the product organisation in key strategic decisions concerning relevant technology platform and suppliers.
  • Use leadership and negotiation skills to define and influence outcomes both within and outside of the organisation to achieve the best for Tesco customers, colleagues, suppliers and partners.
  • Determine and define the right mix of KPIs to judge the efficacy and drive material improvements in optimisation capability, whilst collaborating on the right business KPIs that drive value to Tesco’s P&L
  • Make build vs buy decisions in collaboration with senior technology counterparts based on what is best for the product strategy.
  • Drive the acceptance and adoption of ideas and improvements with product teams and engineering stakeholders to grow the product management competency.  

You will need

Experience relevant for this job:

  • Experience in large scale e-commerce business and have led end-to-end user journeys across different digital products.
  • Recognized as a champion and a domain expert in creating engaging User-Experience across different digital channels and customer propositions, for e-commerce business.
  • You are acknowledged as an important thought leader in your domain and are able to influence and innovate through defined specialisms and proven successes.
  • Have proven expertise in seeking out and dealing with ambiguous, unstructured challenges, quick to find opportunities and shape strategies and resources around them as an individual contributor.
  • Took multiple ideas (at least one new product/ idea) from conception to go-live, through standard software product development lifecycle and got measurable success across defined KPIs
  • Knowledge and experience of product management best practice and methodologies and strong technical acumen
  • Experience in appraising and analysing the findings of customer and market research and using the results to influence product outcomes and strategic goals.


Skills relevant for the job

  • A challenger’s mindset and being brave in taking informed risk, influencing new ideas and new methodologies.
  • Curiosity and awareness of the competitive landscape, market trends and technology innovations, with an ability to leverage those for defining and executing product strategies.
  • Strong decision making and prioritization skills, especially when multiple trade-offs are involved, and faster decision are required.
  • Excellent written and verbal communication skills
  • A methodical/ analytical approach and great problem-solving skills
  • Ability to evangelise a product domain to the wider business
  • Team player who could work collaboratively with other members of the team
  • Ownership, responsiveness, and commitment towards assigned work
  • Empathy and good listening skills to understand the needs/pain points of your customers/ stakeholders.
  • Knowledge of Agile methodologies, writing effective user stories/acceptance criterions




What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 45% of base salary
  • Car allowance of £7,320 per annum
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here

Click Here to read more about the full range of benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

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