Operations Manager - The Cafe

.AREA OPERATIONS MANAGER

Tesco Family Dining Ltd operate a hospitality business within large Tesco Stores, providing our guests with a quick bite to eat or simply a great cup of coffee or tea.

As an Area Operations Manager you will lead and support X cafes across the____ covering locations ranging from ____

This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

Whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role’s key responsibilities and measures:

•Engaging with retail leadership teams to achieve the TFDL business ambition

•Role modelling the delivery of brilliant customer service

•Delivering a structured improvement programme within underperforming Cafes through coaching the Cafe General Managers

•Developing capability across the Cafe General Manager population

•Delivering the cafe trade plans through consistent execution across all cafes

•Collaborating with store & office teams to deliver the Operational plans

•Providing meaningful feedback through to the office, to improve the customer proposition

•Collaborating with Tesco store leadership team to optimise commercial opportunities

•Managing my time efficiently ensuring I get the best out of myself and my team

•Driving my own personal development and the development of my team

•Following our regulatory requirements and always acting with integrity and due diligence.

You’ll need to have demonstrated experience of:

• Being a great communicator at all levels, tailoring the interaction for the audience
• Being a strong and inspiring people manager, providing clarity on the direction forwards
• Influencing and key stakeholder management
• Being positive at all times, living the leadership skills and creating an environment of continual improvement
• Being a great coach and developer of businesses and people
• Visual Merchandising, presentation skills and commercial accumen
• Demonstrating strong resilience and able to embed an environment of continual improvement
• A basic level of IT skills (spreadsheets, etc)

Personal

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter
• Self-driven and motivated to make a difference every day
• Able to build solid working relationships at all levels
• Ability to demonstrate strong written, verbal communication and presentation skills
• Mobile and able to cover a large geographical area, which will involve time away from home on a regular basis ​
• To be 18 years of age or older.

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work.  These include but aren’t limited to:

• Quarterly Bonus Scheme
• Retirement savings plan - 5% employee contribution and 3% employer contribution
• Life Assurance - 3 x contractual pay
• Optional Private Healthcare
• Colleague Clubcard after 3 months service
• Colleague Discounts: -
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
  • 10% off Tesco Café
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Holiday starting at 33 days (Including Bank Holidays)

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age.  To find out the school leavers age for your country please visit the following link; https://www.gov.uk/know-when-you-can-leave-school

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 10:15 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com