When it comes to training, we want to treat our people the same way we treat our customers - as individuals with their own specific needs.
Here's an example of how we help our people to get on: Options. It's a training and development programme in our business for those we identify with the potential to do a bigger or different job.
At any time, we aim to have 1 in 10 of our people on Options.
Options is a flexible programme that is adapted to your personal needs, which can last between 6 months to 2 years.
It aims to develop a combination of leadership, general and operating skills through 'on and off' the job experiences and a clear process that is designed to provide transparent feedback and coaching.
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