Inside Tesco

Using our scale for good

How we work

Our Values, and our approach to Learning and Development

Our three values guide how we make brilliant little differences for customers, colleagues and communities:

  • No one tries harder for customers
  • We treat everyone how they want to be treated
  • We use our scale for good


Our success is all down to our talented and committed colleagues, who work together to get it right for customers every day. We know it’s not just what we do that matters, it’s how we do it too – and we value both equally.


We know that making what matters better for our people, and treating them how they want to be treated, makes a difference. If our colleagues are engaged, happy and supported, they will be at their best for customers and each other.


We want our colleagues to be able to say:

  • I am respected and valued at work
  • We work together to put customers first
  • I am proud of what we offer


And our leadership skills guide everyone, everywhere, helping us to connect with each other and the world around us, and maintain our famous “can do” spirit.

We have a clear vision for learning and development. We want to inspire all our colleagues to learn and have the skills they need to be their very best, now and in the future.


We’re incredibly proud of our Tesco Academies in the UK and Korea. They’re part of our commitment to world-class learning and development.


We’re innovating to provide learning and development that really makes what matters to colleagues better. We combine traditional training with online and app-based learning.

  • The “Academy Online” virtual academy lets colleagues build skills and access inspiring training right across the Tesco Group, wherever they are and whatever they do.
  • Our recently launched “Academy on the Go” mobile learning app delivers excellent, bite-sized training whenever and wherever colleagues need it.


Our Group Management Programme is just one example of our excellent development programmes. We work with some of our most promising colleagues in the early stages of their careers to give them stretching learning experiences right across the business.

About Us

Everything we do is about helping our customers. We put them first in everything we think about and everything we do; they rely on us, chat with us, even laugh with us. And they trust us to deliver what they want and need, time and time again. That gives us an incredible opportunity to make a difference or, as we say, to make what matters better, together.

To achieve our ambition to be the world’s most loved multichannel retailer, we need to give every customer a great experience every time, however, whenever and wherever they choose to shop with us.

A smiling colleague at the Click & Collect counter
A bearded man holding a cup of coffee
3 colleagues in a line-up shot and some customers in the background

Our three clear steps for future success - our strategic priorities - are:

1. Continuing to invest in a strong UK business
2. Establishing multichannel leadership
3. Pursuing disciplined international growth

To achieve them we need brilliant, engaged, happy and supported colleagues, doing their best for customers and each other.

Tesco is made up of a wide variety of businesses. Find out more about them.

Find out more