Customer Fulfilment Centre Manager

As a Customer Fulfilment Centre Manager you’ll be at the centre of a world-class operation, playing a big part in a business that has built its reputation on putting customers first. This is a high-profile role, with hundreds of colleagues and managers looking to you to make sure everyone is fired up, focused and pulling in the same direction. You’ll be surrounded by a team of colleagues who care about each other, share your passion for quality service, and are hungry to continuously improve the operation. It’ll be your job to help them get on in their careers by inspiring them to be the best they can be.

This is an exceptional opportunity for someone with great people skills, the right volume of retail experience, and an understanding of the continuous improvement principles needed to meet challenging targets of efficiency and profitability.

Customer Fulfilment Manager

Becoming a manager in a Tesco CFC gives you a leading role in the newest part of our retail operation. Our CFC's are large, fast-paced and fast-growing, with more than 72,000 orders to pick and deliver each week. It’s an exciting chance to put your skills, experience and instincts to the test: creating a great place to work for colleagues, finding ways to improve the quality of our operation, and making a real difference to customer experience.

You’ll be a role model, creating a safe environment for colleagues to get on by getting better at what they do. You'll encourage people to get stuck in to community projects together; and help to grow your team, spotting talent, making sure everyone is trained, and supporting them with regular, informal performance conversations.

We’ll look to you to focus on safety and customer experience, care about colleagues, improve the quality of what we deliver and find ways to reduce costs. You’ll need to apply continuous improvement principles in order to meet challenging targets of efficiency and profitability.

This role is what management should be: leading your colleagues and creating a great place to work in order to deliver iconic service to our customers.

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Working in Customer Fulfilment

The world of retail is changing, with more customers than ever choosing online delivery. Our Customer Fulfilment Centres (CFC's) are the newest part of our retail operation. They’re fast-paced, fast-growing and at the cutting edge of technology – just the place for you to get on.

Expect a little more

If you're prepared to go the extra mile for our customers, you can expect more of what you need with Tesco. More opportunities to develop valuable skills. More scope to make a valuable contribution. More ways to get on in your career. The list goes on and on.

For us, "Every little helps" is much more than just a slogan. It's what we all work towards every day. Across the business, we're all committed to doing more for our customers, communities and each other. It's this upbeat, collaborative culture that makes Tesco such a special place to work.

We offer all kinds of great benefits. From a retirement savings plan to our colleague discount (10% discount after six months' service), there’s lots to gained by being part of the Tesco team.

Since we introduced our Tesco values over 10 years ago, they have become a key part of our culture, growth and success. They influence how we work together and make sure that customers are at the centre of what we do. Our three values guide how we offer brilliant little differences for customers, colleagues and communities.

  • No one tries harder for customers
  • We treat everyone how they want to be treated
  • Every little help makes a big difference


All of this makes for a culture where you'll feel respected, trusted and empowered to do your best for our customers. In return, you can count on your hard work to be recognised and rewarded. And you'll have the freedom and support to develop your career in a way that best suits you.

Equality, diversity and inclusion are really important to us at Tesco. We aim to build great teams that reflect our local communities, so we can provide the best possible service to our customers. And that means recruiting people from the widest possible talent pool. Put simply, everyone is welcome at Tesco.

In a business full of varied opportunities, you'll have everything you need to create a career path that meets your own personal goals and aspirations.


We offer all kinds of great benefits, from our colleague discount, to saving money on everyday costs and treats. There's lots to be gained by being part of the Tesco team.

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Our Culture

Understanding people and what matters to them, and then trying to make those things better, is at the heart of our culture.

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Everyone is Welcome

Here at Tesco, everyone is welcome. Equality, diversity and inclusion is really important to us - whoever you are, wherever you work and whatever you do.

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Opportunities to Get On

In a business full of varied opportunities, you'll have everything you need to create a career path that meets your own personal goals and aspirations.

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